Privacy Policy

1. Introduction

Gearup Wa Pty Ltd (ABN 96 699 911 585, ACN 699 911 585) is committed to protecting the privacy of all individuals who interact with our website and services. This Privacy Policy explains how we collect, use, disclose, store, and secure your personal information under the Australian Privacy Act 1988 (Cth) and its 13 Australian Privacy Principles (APPs).

2. Collection of Personal Information

We collect personal information that you provide directly to us, including but not limited to:

Name and contact details (email address, postal address)
Information provided through contact forms, email inquiries, or phone correspondence
Details related to gear hire reservations, equipment orders, and expedition outfitting requests
Business details where you enquire about corporate or group packages

We only collect information that is necessary for our business operations, including processing hire requests, fulfilment of equipment orders, and responding to inquiries. We do not collect sensitive information (such as health or biometric data) except where directly relevant to equipment fitting and hire arrangements, and only with your explicit consent.

3. Use and Disclosure of Personal Information

We use your personal information for the following purposes:

Processing and fulfilling gear hire reservations and equipment orders
Responding to inquiries and providing customer support
Sending service-related updates, including reservation confirmations and hire return reminders
Improving our services and website experience
Complying with legal and regulatory obligations

We do not sell, rent, or trade your personal information to third parties. We may disclose your information to:

Suppliers and equipment partners necessary to fulfil your hire or order
Professional advisers (legal, accounting) where required by law
Regulatory bodies and law enforcement where compelled by warrant or statutory requirement

Any overseas disclosure of your personal information will only occur with your consent or where required by law, and only to entities located in countries with comparable privacy protection standards.

4. Cookies and Web Tracking

Our website uses essential cookies to maintain session state and improve usability. We do not use third-party tracking cookies, advertising pixels, or analytics tools that collect personal information across sites. Cookies deployed on this site are limited to:

Session cookies — temporary identifiers that expire when you close your browser, used to maintain shopping and hire session continuity.
Preference cookies — store your display preferences (e.g., mobile menu state) for a limited period.

You may disable cookies in your browser settings at any time. Some website functionality may be affected if cookies are disabled.

5. Data Security

We take reasonable measures to protect your personal information against loss, misuse, unauthorised access, alteration, or disclosure. These measures include:

Secure storage of electronic records on controlled-access servers
Limitation of internal access to personal information to employees and contractors who require it for their role
Physical security of paper records where applicable
Regular review of our security practices and procedures

While we strive to protect your information, no method of electronic transmission or storage is completely secure. You use our website and services at your own risk.

6. Access, Correction, and Complaints

Under the APPs, you have the right to:

Access your personal information held by us
Correct inaccurate or outdated personal information
Complain about how we handle your personal information

To exercise any of these rights, or to raise a privacy concern, please contact us:

Email: ceo@gearupwapty.site

We will acknowledge your request within a reasonable timeframe and respond in accordance with the APPs. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or call 1300 363 992.

7. Retention and Disposal

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal and regulatory obligations. When personal information is no longer needed, we securely destroy or de-identify it in accordance with the APPs.

8. Policy Updates

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised effective date. We encourage you to review this policy periodically. Continued use of our website after changes constitutes acceptance of the updated policy.

9. Contact

For any privacy-related queries, please contact us at:

Email: ceo@gearupwapty.site

Postal: Gearup Wa Pty Ltd, Western Australia 6056